Buzz flight delay and cancellation compensation

Buzz flight delay and cancellation: your rights

Buzz is a Ryanair group airline holding a Polish operating licence, flying routes across Europe and often under Ryanair flight numbers. The ticket may say Ryanair; the aircraft and the certificate are Polish, and that is what your claim runs against.

Because the licence is Polish, Buzz is an EU carrier and EU261 reaches its flights in full:

• Departing any EU or EEA airport — covered.
• Arriving into the EU or EEA from outside it — covered, because the operating carrier is EU-licensed.
• Departing or arriving in the UK — UK261 applies, in sterling.

Claim against the operator, not the brand

This is the practical point on every Ryanair group page. The regulation puts the duty on the operating carrier — the airline that actually flew the aircraft — and a claim addressed to the wrong company in the group gets forwarded rather than answered.

Your boarding pass names the operator. Check it before writing, and name that airline and the flight number in the first line of your letter. Our claim letter guide sets out the five facts to include.

What a Buzz claim is worth

The distance decides it and the fare is irrelevant:

• €250 for routes up to 1,500 km
• €400 between 1,500 and 3,500 km, and any intra-EU route over 1,500 km
• €600 beyond 3,500 km, which the network rarely reaches

Everyone on the booking is owed separately, so a family of four multiplies the figure. A €20 seat attracts the same €250 as a flexible fare on the same flight.

Deadlines

A Polish carrier does not mean a Polish deadline: the limit follows the country whose courts would hear the claim, and Poland's one-year limit is the shortest in Europe. If your flight departed Poland it is worth acting promptly rather than assuming years of room. Our deadline checker gives the limit for your route.

How to claim Buzz flight delay compensation

Start with the flight itself. Our free flight check reads the recorded departure and arrival times for your Buzz flight and tells you which band it falls in, in about two minutes.

A Buzz compensation claim turns on the arrival time and on the reason the airline gives, so read both before you write. The flight delay compensation guide sets out the bands, and the cancellation compensation guide covers Buzz cancellation compensation for a flight that never operated. If the airline refuses, the case law summary sets out what the courts have accepted as an excuse and what they have thrown out.