Condor flight delay and cancellation compensation

Your rights on a Condor flight

Condor is a German leisure airline based at Frankfurt, flying a short- and medium-haul holiday network alongside a long-haul programme to the Caribbean, the Indian Ocean, Africa and North America. It holds a German operating licence, so it is an EU carrier and EU261 covers its flights in both directions:

• Departures from any EU/EEA airport, whoever operates them
• Arrivals into the EU/EEA from a third country, because Condor is an EU airline — its long-haul inbound sectors from the Americas, Africa and the Indian Ocean qualify
• Departures from the UK, and arrivals into the UK on Condor fall under UK261

The trigger is a three-hour-plus arrival delay at your final destination, a cancellation with less than 14 days' notice, or denied boarding on an oversold flight. The amount depends on distance, not fare.

How much you could receive

• EUR 250 — routes of 1,500 km or less, such as Frankfurt to Palma
• EUR 400 — intra-EU routes over 1,500 km and other routes of 1,500 to 3,500 km, covering the Canaries, Egypt and much of the Mediterranean leisure map
• EUR 600 — routes over 3,500 km, which covers most of Condor's long-haul network

Under Article 7(2) the airline may pay half the EUR 600 where a re-routed long-haul flight lands less than four hours late, so the exact arrival time is worth confirming. UK261 pays GBP 220 / GBP 350 / GBP 520. Cabin and fare are irrelevant, and every passenger on the booking claims separately.

When Condor doesn't have to pay

Compensation falls away only where Condor proves extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, ATC restrictions, airport closures, security alerts, bird strikes or an onboard medical emergency.

The burden of proof rests entirely with the airline; a one-line rejection citing "weather" or "operational reasons" is an assertion, not a completed defence. Industrial action by Condor's own crew is generally not extraordinary, whereas a strike by air-traffic controllers or third-party handlers usually is. Routine technical faults discovered during normal maintenance normally remain the airline's responsibility.

How to claim from Condor

Keep the booking reference, boarding passes for every sector, the disruption notice, and any receipts, and record the real arrival time at your final destination. Condor wants claims through its own channels and may ask for verification first.

If a claim stalls or is refused without a substantiated reason, it can be taken to Germany's conciliation body for public transport (söp), to the enforcement body of the departure state, or to court within the local time limit.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.