Air passenger rights, explained clearly
When your flight is disrupted, the law may be on your side. Understand what you're owed under EU261, UK261, Swiss rules, the Montreal Convention and US rules — then check your flight in about 15 seconds.
What happened to your flight?
The laws that protect you
How to enforce your claim, country by country
Enforcement bodies, free dispute resolution and time limits differ across Europe. Pick the country your flight departed from.
EU261 / UK261 compensation
Set by flight distance — not your ticket price. Payable when the disruption was within the airline's control.
Per passenger. Long-haul delays of 3–4 hours may be reduced by 50% (Article 7(2)). Illustrative until eligibility is verified.
Common questions
Which law applies to my flight?
It depends on where you departed, where you arrived, and which airline operated the flight. Flights leaving the EU/EEA or UK — or arriving there on an EU/UK airline — are usually covered by EU261 or UK261. The Montreal Convention covers baggage and certain international damages worldwide.
How much could I be owed?
Under EU261/UK261, fixed compensation is €250, €400 or €600 per passenger depending on the flight distance, when the disruption was within the airline's control. Baggage and US claims work differently.
Is compensation the same as a refund?
No. Compensation is a fixed payment for the disruption; a refund returns your ticket cost when you don't fly. You can sometimes be entitled to both.
How far back can I claim?
Limitation periods vary by country — often between two and six years. It's best to check as soon as you can.
Not sure if you qualify?
Check your flight for free. You receive the airline's compensation and pay only our fixed €39 fee after success.
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