TUI fly Belgium flight delay and cancellation compensation

Your rights on a TUI fly Belgium flight

TUI fly Belgium is the Belgian airline of the TUI group, flying holidaymakers from Brussels, Charleroi, Antwerp, Liège and Ostend to the Mediterranean, the Canary Islands, North Africa and long-haul sun destinations. It holds a Belgian operating licence, which makes it an EU carrier:

• Departing any EU/EEA airport — EU261 applies.
• Arriving into the EU/EEA from outside it — a Marrakesh–Brussels or Cancún–Brussels flight is covered, because the carrier is EU-licensed.
• Any UK leg would fall under UK261, though TUI's UK flying is mostly handled by its British sister airline.

Booking through a TUI package changes nothing: EU261 applies to the flight, and compensation is owed on top of any package-holiday remedies. The triggers are a three-hour-plus delay at your final destination, a cancellation with less than 14 days' notice, or involuntary denied boarding.

How much you could receive

Fixed amounts, set by distance rather than what the seat cost inside your package:

• EUR 250 — routes of 1,500 km or less, such as Brussels to Nice
• EUR 400 — routes between 1,500 km and 3,500 km and intra-EU routes over 1,500 km: most of the Spanish, Greek, Turkish, Canary Islands and Egyptian programme
• EUR 600 — routes over 3,500 km, such as the Caribbean and Zanzibar flights

UK261 pays GBP 220 / GBP 350 / GBP 520 where it applies. Every passenger with a confirmed seat claims separately — a family of four on a EUR 400 route is owed EUR 1,600.

When TUI fly Belgium doesn't have to pay

Extraordinary circumstances — severe weather, air-traffic-control restrictions, airport closures, security alerts — cancel the right to compensation only if the airline proves they were unavoidable despite all reasonable measures.

The burden of proof is on the airline. A strike by TUI fly's own crew is generally not extraordinary; a strike by controllers or airport handlers usually is. Routine technical faults stay the airline's responsibility, and a knock-on delay from an earlier rotation is not automatically excused just because the first disruption was.

How to claim from TUI fly Belgium

Keep the booking or package reference, boarding passes and every notification, and ask in writing why the flight was disrupted. Package customers should claim flight compensation separately from any hotel or holiday complaint — they are different rights. We submit the claim, chase it, and escalate to the Belgian enforcement body or court where the airline's answer does not stand up.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.