Air Mauritius flight delay and cancellation compensation

Your rights on an Air Mauritius flight

Air Mauritius, the national carrier of Mauritius, flies long-haul between the island and Europe, serving Paris Charles de Gaulle, London and Geneva. It holds no EU or UK operating licence, so the European compensation regimes apply only where your flight departs from Europe.

• Departing an EU/EEA airport — EU261 covers a Paris or Geneva-linked EU departure to Mauritius.
• Departing a UK airport — UK261 covers the London departure.
• Arriving into Europe from Mauritius — not covered. A Mauritius to Paris flight sits outside both regimes, so the delayed overnight flight home from holiday is precisely the leg the rules do not reach.

A claim requires one of three events: arriving at your final destination three or more hours late, a cancellation with under 14 days' notice, or involuntary denied boarding on an oversold flight when you presented yourself on time.

How much you could receive

Compensation is set by route distance alone:

• EUR 250 — flights of 1,500 km or less
• EUR 400 — flights between 1,500 and 3,500 km
• EUR 600 — flights over 3,500 km

Mauritius lies many thousands of kilometres from Europe, so every Air Mauritius route from Paris or London is comfortably in the top band: EUR 600 per passenger, or GBP 520 on the UK scale of GBP 220 / GBP 350 / GBP 520. A couple delayed on the same booking claims twice over; the fare, the cabin and any package-holiday wrapper around the ticket make no difference to the statutory amount.

When Air Mauritius doesn't have to pay

The airline avoids payment only for extraordinary circumstances that all reasonable measures could not have prevented. Cyclone activity around the Indian Ocean is a genuine example when it actually grounds the flight, but the airline must prove the link to your specific departure — the burden of proof is always on the carrier. A strike by Air Mauritius' own crew is generally not extraordinary, third-party strikes usually are, and technical faults arising in routine operation and maintenance remain the airline's own responsibility.

How to claim from Air Mauritius

Keep your booking reference, boarding passes, and every email or text about the disruption, and note when you actually arrived. If the flight was part of a package, the EU261 claim against the airline still exists alongside any package-travel rights. We submit the claim, follow it up and, if it is refused without evidence, escalate to the French or UK enforcement body or to court within the national time limit.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.