Uzbekistan Airways flight delay and cancellation compensation

Your rights on an Uzbekistan Airways flight

Uzbekistan Airways, the national carrier of Uzbekistan, connects Tashkent with London, Paris and Frankfurt. Because it holds no EU or UK operating licence, the European passenger-rights regimes attach only to the airport your flight leaves from.

• Departing an EU/EEA airport — EU261 applies, so a Paris or Frankfurt departure to Tashkent is covered.
• Departing a UK airport — UK261 applies to the London departure.
• Arriving into Europe from Tashkent — not covered. A Tashkent to London flight sits outside both regimes; the inbound rules simply do not reach a non-EU, non-UK carrier.

A claim exists where you arrive at your final destination three or more hours late, where a cancellation is announced with less than 14 days' notice, or where you are involuntarily denied boarding on an oversold flight after checking in on time.

How much you could receive

Three distance bands, fixed by law, set the amount:

• EUR 250 — routes up to 1,500 km
• EUR 400 — routes between 1,500 and 3,500 km
• EUR 600 — routes over 3,500 km

Tashkent lies far beyond 3,500 km from any of the airline's European destinations, so the operative figures are EUR 600 per passenger for an EU departure and GBP 520 for a London one under the sterling bands of GBP 220 / GBP 350 / GBP 520. The airline may halve the top figure only where a re-routing delivers you less than four hours behind schedule. Compensation is fixed per passenger and does not vary with the fare or cabin.

When Uzbekistan Airways doesn't have to pay

Extraordinary circumstances are the only defence: events like severe weather, air-traffic-control restrictions, airport or airspace closures and security alerts, and then only where all reasonable measures could not have avoided the disruption. The burden of proof belongs to the airline; a refusal that names no verifiable cause should not be accepted. Strikes by the airline's own employees are generally not extraordinary, third-party strikes usually are, and technical faults emerging from routine operation and maintenance are the airline's own responsibility.

How to claim from Uzbekistan Airways

Keep your booking confirmation, boarding pass and any notifications, and put your request for the reason in writing so there is a record. Claims on a carrier without a large European claims operation can move slowly, which is where persistence matters: we submit, follow up on a schedule, and escalate to the enforcement body of the departure country or the courts if the answer is silence or an unsupported refusal.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.