Transavia flight delay and cancellation compensation

Your rights on a Transavia flight

Transavia is the low-cost arm of the Air France-KLM group, operating from Amsterdam Schiphol under a Dutch licence and from Paris-Orly through its French sister airline. Both entities hold EU operating licences, so Transavia is an EU carrier and EU261 reaches both directions:

• Departures from any EU/EEA airport, whoever operates the flight
• Arrivals into the EU/EEA from outside it, because the operating carrier is an EU airline — its Moroccan, Tunisian and other North African returns qualify
• Departures from the UK, and arrivals into the UK on Transavia fall under UK261

Compensation is triggered by arriving at your final destination three or more hours late, a cancellation announced with less than 14 days' notice, or denied boarding on an oversold flight after checking in on time. The figure is fixed by distance, not by what you paid.

How much you could receive

• EUR 250 — routes of 1,500 km or less, such as Amsterdam to Paris or Rotterdam to Barcelona
• EUR 400 — intra-EU routes over 1,500 km and other routes of 1,500 to 3,500 km, which covers most of the leisure network to Spain, Greece and Morocco
• EUR 600 — the small number of routes beyond 3,500 km

UK261 claims use the sterling bands GBP 220 / GBP 350 / GBP 520. Each named passenger with a confirmed reservation is paid separately, and the fare type, or whether you bought bags, makes no difference. Article 7(2) allows the top figure to be halved where a long-haul re-routing lands under four hours late.

When Transavia doesn't have to pay

There is no compensation where the disruption arose from extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, ATC flow restrictions, airport closures, security incidents or a bird strike.

The burden of proof lies with the airline: a bare reference to "operational reasons" or "weather" is not evidence, and should be tested against the conditions actually recorded that day. A strike by Transavia's own crew is generally not extraordinary, following EU case law, whereas an ATC strike or a walkout by third-party ground handlers usually is. Routine technical faults found in ordinary maintenance normally remain the airline's risk.

How to claim from Transavia

Keep the booking reference, boarding passes, the notification message, and receipts for any meals or a hotel you paid for yourself, and note the true arrival time at your destination. Transavia wants claims through its own process and may ask for verification before paying.

If a claim is refused without proper substantiation, it can be escalated to the Dutch enforcement body (ILT), to the French DGAC for Orly departures, or pursued in court within the applicable limitation period.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.