SKY express flight delay and cancellation compensation

Your rights on a SKY express flight

SKY express is a Greek airline hubbed at Athens, flying an extensive domestic network across the Greek islands and mainland alongside a growing programme of international European routes. It holds a Greek operating licence, which makes it an EU carrier and gives EU261 its full reach:

• Departures from any EU/EEA airport are covered, whoever operates the flight
• Arrivals into the EU/EEA from outside it are covered because SKY express holds an EU licence
• Departures from the UK, and arrivals into the UK on SKY express fall under UK261, in sterling

The Greek island network is the heart of the operation, and EU261 applies to those domestic flights exactly as it does to international ones — a delayed Athens to Santorini or Heraklion service is covered in the same way as an Athens to a European capital.

Compensation is triggered by arriving at your final destination three or more hours late, a cancellation announced with under 14 days' notice, or being denied boarding on an oversold flight when you checked in on time.

How much you could receive

The amount is fixed by route distance, not by the price of the ticket.

• EUR 250 — flights of 1,500 km or less, which covers the domestic island network and short international hops
• EUR 400 — intra-EU flights over 1,500 km, and any other flight between 1,500 and 3,500 km
• EUR 600 — remaining flights over 3,500 km, which this short- and medium-haul network rarely reaches

UK261 claims use GBP 220 / GBP 350 / GBP 520. Each passenger with a confirmed reservation is paid separately, and the fare makes no difference. Under Article 7(2) the top figure may be halved where a long-haul re-routing arrives less than four hours late.

When SKY express doesn't have to pay

There is no compensation where the disruption was caused by extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, air-traffic-control restrictions, airport closures, security alerts or a bird strike. The congested Aegean airspace and strong seasonal winds at some island airports are recurring operational factors, though each rejection has to stand on the facts of the day.

• The airline carries the burden of proof. A one-line message blaming "operational reasons" is an assertion, not evidence, and an unsupported claim of bad weather can be tested against the recorded conditions.
• A strike by SKY express's own crew is generally not extraordinary, following EU case law that treats staff disputes as part of running an airline. Strikes by third parties — air-traffic controllers, airport handlers — usually are.

Routine technical faults found during ordinary maintenance normally remain the airline's responsibility.

How to claim from SKY express

Keep the booking reference, boarding passes, and any message announcing the delay or cancellation. Ask, in writing, for the reason. Note the actual arrival time at your final destination, and keep receipts for anything you paid for yourself.

Response times vary between airlines and between individual claims, and tend to lengthen after the summer peak and mass-disruption events. If a claim is refused without a proper explanation, it can be escalated to the national enforcement body in the country of departure — the Hellenic Civil Aviation Authority for departures from Greece — or pursued in court within the local time limit.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.