Pegasus Airlines flight delay and cancellation compensation

Your rights on a Pegasus Airlines flight

Pegasus Airlines is a Turkish low-cost carrier based at Istanbul Sabiha Gökçen, flying a dense network between Turkey and Europe. It is not an EU or UK carrier, so your rights depend on the airport you leave from, not on the airline.

Because Pegasus holds no EU or UK licence, protection attaches to the departure airport only:

• Departing any EU/EEA airport on Pegasus — EU261 applies, as it does to any operating carrier leaving Europe.
• Departing the UK on Pegasus — UK261 applies.
• Arriving into the EU/EEA or the UK from Istanbul — not covered, because Pegasus is not a Community carrier and the inbound limb requires an EU or UK airline.

A Berlin, Paris or London departure to Istanbul is protected; the return leg from Istanbul into Europe is not. Pegasus routes from Europe are mostly medium-haul, so many eligible claims sit in the EUR 400 band rather than the top tier.

How much you could receive

Low-cost pricing does not thin out your rights: the sum is fixed by route distance, not by the fare, and each passenger with a confirmed booking claims separately.

• EUR 250 — flights of 1,500 km or less
• EUR 400 — flights of 1,500 to 3,500 km, where most Pegasus flights from Europe to Turkey fall
• EUR 600 — flights over 3,500 km

UK261 claims use GBP 220 / GBP 350 / GBP 520. Whether you bought bags, a seat or priority boarding makes no difference to a compensation claim, and the airline's terms and conditions cannot lawfully reduce the statutory entitlement.

When Pegasus doesn't have to pay

Compensation falls away where Pegasus proves extraordinary circumstances outside its control and unavoidable even with all reasonable measures — severe weather, ATC restrictions, airspace closures, security alerts or a bird strike.

Two things are commonly misstated:

• The airline carries the burden of proof. It must identify the cause and show what it did to limit the delay, including whether an aircraft or crew could have been repositioned.
• A strike by Pegasus' own staff is generally not extraordinary, while a third-party or ATC strike usually is.

Routine technical faults found during ordinary maintenance normally remain the airline's responsibility.

How to claim from Pegasus

Keep the booking reference, boarding pass, the delay or cancellation message, and receipts for any meals or a hotel you paid for yourself. Note the actual arrival time at your final destination.

We prepare and submit the claim, follow it up, and handle any appeal.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.