Norse Atlantic Airways flight delay and cancellation compensation

Your rights on a Norse Atlantic flight

Norse Atlantic Airways is a low-cost long-haul carrier licensed in Norway, an EEA state — which makes it a Community carrier under EU261, and that single fact stretches your rights across its whole transatlantic network.

• Departing any EU/EEA airport — Oslo, Rome, Athens, Berlin — EU261 applies.
• Arriving into the EU/EEA from outside it — a New York to Oslo or Los Angeles to Rome flight is covered, because Norse holds an EEA operating licence — unlike the US airlines it competes with.
• Departing or arriving in the UK — London Gatwick to New York and the return leg fall under UK261, the retained British version of the same rules.

Compensation is triggered by arriving at your final destination three or more hours late, a cancellation announced with less than 14 days' notice, or being denied boarding on an oversold flight when you checked in on time.

How much you could receive

The amount is fixed by route distance — Norse's cheapest Light fare qualifies exactly like a flexible one.

• EUR 250 — flights of 1,500 km or less
• EUR 400 — flights between 1,500 km and 3,500 km
• EUR 600 — flights over 3,500 km, which covers essentially all of Norse's transatlantic flying, from Oslo–New York to Rome–Los Angeles

UK261 claims pay GBP 220 / GBP 350 / GBP 520 on the same bands, so a Gatwick–Miami delay is worth GBP 520. Every passenger with a confirmed seat is paid separately; arriving under four hours late after rerouting can halve the top amount.

When Norse Atlantic doesn't have to pay

No compensation is due for extraordinary circumstances — severe weather over the Atlantic, air-traffic-control restrictions, airport closures or security alerts — that could not have been avoided with all reasonable measures.

The burden of proof sits with the airline, not with you. A strike by Norse's own pilots or cabin crew is generally not extraordinary under EU case law; a strike by air-traffic controllers or airport ground handlers usually is. Routine technical faults are the airline's own responsibility, however unforeseen they felt.

How to claim from Norse Atlantic

Keep your booking reference, boarding pass and any email or app notification recording the delay or cancellation, and ask staff in writing for the reason. With a young, lean airline it pays to put everything on the record. We prepare the claim, submit it, chase the response and escalate to the Norwegian, EU or UK enforcement body if the answer does not hold up.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.