Loganair flight delay and cancellation compensation

Your rights on a Loganair flight

Loganair is a Scottish regional airline and the UK's largest regional carrier, operating Highlands and Islands services, domestic connections across the UK and a handful of European routes. It holds a UK operating licence, so it is a UK carrier:

• UK261 covers every departure from a UK airport and every arrival into the UK on Loganair, which is the great majority of its network
• EU261 covers Loganair departures from EU/EEA airports, because the departure limb applies to any operating airline
• An arrival into the EU from outside it on Loganair is not covered by EU261, which needs an EU/EEA carrier

Many of Loganair's thin island routes are lifeline services, which can make re-routing after a cancellation slow — the airline still owes you re-routing or a refund, and care while you wait. Compensation is triggered by a three-hour-plus arrival delay, a cancellation with under 14 days' notice, or denied boarding after checking in on time.

How much you could receive

Because Loganair flies short regional sectors, almost every claim falls in the lowest band:

• GBP 220 / EUR 250 — routes of 1,500 km or less, which covers the entire domestic and island network
• GBP 350 / EUR 400 — routes of 1,500 to 3,500 km, reached only on its longer European services
• GBP 520 / EUR 600 — routes over 3,500 km, which Loganair does not fly

The amount is set by distance, not by the fare, and each passenger with a confirmed booking claims separately. A short flight that arrives three hours late is worth the same GBP 220 whether the ticket cost GBP 40 or GBP 200.

When Loganair doesn't have to pay

There is no compensation where Loganair proves extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, which is a genuine and frequent constraint on exposed island runways, ATC restrictions, airport closures, security alerts or a bird strike.

The burden of proof is the airline's: a bare weather citation should be tested against the conditions actually recorded that day. A strike by Loganair's own staff is generally not extraordinary, whereas an ATC or third-party strike usually is, and routine technical faults from ordinary maintenance normally remain the airline's responsibility.

How to claim from Loganair

Keep the booking reference, boarding passes, the delay or cancellation notice, and receipts for any meals or a hotel you paid for yourself, and note the true arrival time. Loganair wants claims through its own process and may ask for verification first.

If a claim is refused without a proper explanation, UK flights can go to the CAA-approved alternative dispute resolution scheme or the small claims track, and EU departures to the enforcement body of the departure state.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.