Emirates flight delay and cancellation compensation

Your rights on an Emirates flight

Emirates is the flag carrier of the United Arab Emirates, built around its hub at Dubai and flying one of the largest long-haul networks in the world. It is not an EU or UK carrier, and that single fact decides where your rights reach.

Because Emirates holds no EU or UK licence, protection attaches to the airport you departed from, not to the airline:

• Departing any EU/EEA airport on Emirates — EU261 applies, as it does to any operating carrier leaving Europe.
• Departing the UK on Emirates — UK261, the retained British version of the rules, applies.
• Arriving into the EU/EEA or the UK from Dubai — not covered, because Emirates is not a Community carrier and the inbound limb requires an EU or UK airline.

So a Paris, Frankfurt or Manchester departure to Dubai is protected; the same aircraft flying Dubai to Paris is not. Most Emirates flying out of Europe is long-haul, which puts many claims in the top compensation band.

How much you could receive

The amount is set by the distance of the route, not the fare or the cabin, and each passenger with a confirmed booking claims separately.

• EUR 250 — flights of 1,500 km or less
• EUR 400 — flights of 1,500 to 3,500 km
• EUR 600 — flights over 3,500 km, which covers most Emirates departures from Europe to Dubai and beyond

UK261 claims use the sterling bands of GBP 220 / GBP 350 / GBP 520. Under Article 7(2), the airline may halve the top figure where a re-routed long-haul flight arrives less than four hours late, so the exact arrival time at your final destination matters.

When Emirates doesn't have to pay

There is no compensation where the disruption was caused by extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, air-traffic-control restrictions, airport closures, security alerts or a bird strike.

Two points are widely misunderstood:

• The airline carries the burden of proof. A one-line message citing "operational reasons" is an assertion, not evidence.
• A strike by Emirates' own crew is generally not extraordinary, while strikes by third parties — air-traffic controllers, airport handlers — usually are.

Routine technical faults found during ordinary maintenance normally remain the airline's responsibility.

How to claim from Emirates

Keep the booking reference, your boarding pass, and any message announcing the delay or cancellation. Ask, in writing, for the reason. For a missed connection, note the actual arrival time at your final destination.

We prepare and run the claim, follow it up and handle any appeal, and we tell you plainly if a defence looks likely to hold.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.