Air Dolomiti flight delay and cancellation compensation

Your rights on an Air Dolomiti flight

Air Dolomiti is an Italian regional airline within the Lufthansa Group, flying feeder routes that connect Italian cities to the group's hubs at Munich and Frankfurt. It holds an Italian operating licence, which makes it an EU carrier and gives EU261 its full reach:

• Departures from any EU/EEA airport are covered, whoever operates the flight
• Arrivals into the EU/EEA from outside it are covered because Air Dolomiti holds an EU licence
• Departures from the UK, and arrivals into the UK on Air Dolomiti fall under UK261, in sterling

Because most Air Dolomiti flights are sold under Lufthansa codes as feeders into Munich and Frankfurt, the most valuable claims here are usually missed connections. Your rights attach to the operating carrier — Air Dolomiti for the sector it actually flew — but the amount is measured across the whole journey where the sectors are on one booking.

Compensation is triggered by arriving at your final destination three or more hours late, a cancellation with under 14 days' notice, or denied boarding on an oversold flight.

How much you could receive

The amount is fixed by distance, not by the fare.

• EUR 250 — routes of 1,500 km or less, which covers the feeder network into Munich and Frankfurt
• EUR 400 — intra-EU routes over 1,500 km, and any other route between 1,500 and 3,500 km
• EUR 600 — routes over 3,500 km, reached only when a delayed feeder costs a long-haul connection on a single booking

UK261 claims use GBP 220 / GBP 350 / GBP 520. Where all sectors are on one reservation, compensation is measured by how late you reach the final destination, not by the length of the first delay — so a short hold on an Italian feeder into Munich that costs you an intercontinental connection and puts you on the next day's flight can support a full long-haul claim. Under Article 7(2) the top figure may be halved where a long-haul re-routing arrives less than four hours late.

When Air Dolomiti doesn't have to pay

No compensation is due where the airline proves extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, ATC flow restrictions, airport closures, security incidents or a bird strike.

• The airline carries the burden of proof, both of the cause and of the reasonable measures it took. A one-line "operational reasons" rejection does not discharge that.
• A strike by Air Dolomiti's own crew is generally not extraordinary, following EU case law on staff disputes. Strikes by air-traffic controllers or third-party airport staff usually are.

Routine technical faults found during ordinary maintenance normally remain the airline's responsibility. The right to care applies whatever the cause.

How to claim from Air Dolomiti

Keep the booking reference, boarding passes for every sector, and the notification of the change. Note the actual arrival time at your final destination rather than the delay on the feeder, since that is the figure the regulation uses, and keep receipts for anything you paid for yourself.

Response times vary between airlines and between individual claims, and lengthen after weather or system events. If a claim is refused without a substantiated reason, it can be escalated to the national enforcement body in the country of departure — Italy's ENAC for departures from Italy — or pursued in court within the local time limit.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.