ANA (All Nippon Airways) flight delay and cancellation compensation

Your rights on an ANA flight

All Nippon Airways (ANA) is Japan's largest airline and a Star Alliance member, flying to Europe from its Tokyo hubs at Haneda and Narita, with a network reaching London, Paris, Frankfurt, Munich, Brussels, Vienna and Milan among others. It is not an EU or UK airline, so your rights attach to the airport you departed from, not to the carrier.

• Departing an EU/EEA airport on ANA — EU261 applies, as it does to any operating carrier. A Frankfurt, Paris, Munich or Brussels departure to Tokyo is covered.
• Departing a UK airport — UK261 applies.
• Arriving into the EU/EEA or the UK from Japan — not covered, because those inbound limbs require an EU or UK operating carrier and ANA holds neither licence. A Tokyo to Frankfurt flight falls outside both regimes.

Compensation is triggered by arriving at your final destination three or more hours late, a cancellation with under 14 days' notice, or involuntary denied boarding after checking in on time.

How much you could receive

The amount is fixed by route distance, not by the fare or cabin. ANA's flights between Europe and Tokyo are long-haul and well over 3,500 km, so the top band is the usual one:

• EUR 250 — 1,500 km or less
• EUR 400 — 1,500 to 3,500 km
• EUR 600 — over 3,500 km, covering nearly every ANA route out of Europe

UK261 pays GBP 220 / GBP 350 / GBP 520 on the same distance bands. Under Article 7(2) the top figure may be halved where a re-routing lands you under four hours late. Each passenger on the booking claims separately, and business and First travellers receive the same figure as economy.

When ANA doesn't have to pay

No compensation is due where the disruption was caused by extraordinary circumstances that could not have been avoided even with all reasonable measures — severe weather, air-traffic-control restrictions, airport closures, security alerts or a bird strike.

The airline carries the burden of proof. A one-line message blaming "operational reasons" is an assertion, not evidence, and should be tested against what actually happened. Industrial action divides the usual way: a strike by the airline's own crew is generally not extraordinary, whereas strikes by air-traffic controllers or third-party airport handlers usually are. Routine technical faults from ordinary maintenance remain the airline's responsibility.

How to claim from ANA

Keep the booking reference, boarding passes for every sector, and any notification of the change. For a missed connection, note the actual arrival time at your final destination rather than the length of the first delay.

ANA processes claims through its own channels and may ask for verification before paying. We prepare the submission, run the follow-up and any appeal, and tell you plainly if a defence is likely to hold. A stalled claim on a covered flight can be escalated to the national enforcement body in the EU country of departure or the UK Civil Aviation Authority, or pursued in court within the local time limit.

What it costs

The eligibility check is free. If we recover your compensation we charge a fixed EUR 39 success fee — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee.