--- title: "Pegasus Airlines Flight Delay and Cancellation Compensation" url: https://flightcompensations.com/airlines/pegasus-airlines author: "Jaacov Sonenblick" published: 2026-09-04 updated: 2026-10-06 publisher: FlightCompensations summary: "Pegasus is a Turkish low-cost carrier, so EU261 and UK261 cover only its flights leaving an EU/EEA or UK airport — not arrivals from Istanbul." --- # Pegasus Airlines flight delay and cancellation compensation Pegasus is a Turkish low-cost carrier, so EU261 and UK261 cover only its flights leaving an EU/EEA or UK airport — not arrivals from Istanbul. **Pegasus Airlines flight delay** compensation **is** usually €400 per passenger on flights from Europe to Turkey. You can claim only when the flight leaves an EU/EEA or UK airport and you reach your final destination three or more hours late. The return leg from Istanbul is outside both schemes. A low fare does not cut the amount. ## Is a Pegasus flight from Istanbul back to Europe covered? Pegasus Airlines is a Turkish low-cost carrier based at **Istanbul Sabiha Gökçen**, flying a dense network between Turkey and Europe. It is **not an EU or UK carrier**, so your rights depend on the airport you leave from, not on the airline. Because Pegasus holds no EU or UK licence, protection attaches to the **departure airport only**: - **Departing any EU/EEA airport on Pegasus** — EU261 applies, as it does to any operating carrier leaving Europe. - **Departing the UK on Pegasus** — UK261 applies. - **Arriving into the EU/EEA or the UK from Istanbul** — **not covered**, because Pegasus is not a Community carrier. Inbound flights need an EU airline under EU261, or a UK or EU airline under UK261. A Berlin, Paris or London departure to Istanbul is protected; the return leg from Istanbul into Europe is not. Pegasus routes from Europe are mostly medium-haul, so many eligible claims sit in the EUR 400 band rather than the top tier. ## How much you could receive Low-cost pricing does not thin out your rights: the sum is fixed by route distance, not by the fare, and each passenger with a confirmed booking claims separately. - **EUR 250** — flights of 1,500 km or less - **EUR 400** — flights of 1,500 to 3,500 km, where most Pegasus flights from Europe to Turkey fall - **EUR 600** — flights over 3,500 km UK261 claims use **GBP 220 / GBP 350 / GBP 520**. Whether you bought bags, a seat or priority boarding makes no difference to a compensation claim, and the airline's terms and conditions cannot lawfully reduce the statutory entitlement. ## When Pegasus doesn't have to pay Compensation falls away where Pegasus proves **extraordinary circumstances** outside its control and unavoidable even with all reasonable measures — severe weather, ATC restrictions, airspace closures, security alerts or a bird strike. Two things are commonly misstated: - **The airline carries the burden of proof.** It must identify the cause and show what it did to limit the delay, including whether an aircraft or crew could have been repositioned. - **A strike by Pegasus' own staff is generally not extraordinary**, while a third-party or ATC strike usually is. Routine technical faults found during ordinary maintenance normally remain the airline's responsibility. ## What do you need to claim from Pegasus? Keep the booking reference, boarding pass, the delay or cancellation message, and receipts for any meals or a hotel you paid for yourself. Note the actual arrival time at your final destination. We prepare and submit the claim, follow it up, and handle any appeal. ## What does a Pegasus claim cost? The eligibility check is free. If we recover your compensation we charge a **fixed EUR 39 success fee** — the same whether you're owed EUR 250 or EUR 600 — and the airline's payment goes to you. No win, no fee. ## How to claim Pegasus Airlines compensation Start with the flight itself. Our [free flight check](/claim) reads the recorded times for your Pegasus Airlines flight and tells you which band it falls in, in about two minutes. For the law behind the figure, the [flight delay compensation guide](/flight-delay-compensation) covers arrival delays and the [cancellation compensation guide](/flight-cancellation-compensation) covers a flight that never operated. If Pegasus Airlines has already refused you, the [case law summary](/passenger-rights/case-law) sets out what the courts have said about the usual excuses. ## Frequently asked questions ### My Pegasus flight from Istanbul back to London was delayed. Can I claim? Generally no. Pegasus is a Turkish carrier rather than an EU or UK airline, so a flight arriving into the UK or the EU/EEA from Istanbul is outside both EU261 and UK261. Only the departing leg from an EU/EEA or UK airport is covered, because protection follows the airport you leave from. ### Does my low-cost Pegasus fare or extras affect the compensation? No. Compensation is set by route distance alone, so a basic fare and a bundle with bags and a seat carry the same entitlement. Airline terms and conditions cannot lawfully reduce or waive the statutory amount, whatever the ticket cost. ### Pegasus blamed the delay on the weather. Is that the end of my claim? Not necessarily. Weather can be a genuine extraordinary circumstance, but the airline carries the burden of proving both the conditions on the day and that it took all reasonable measures to limit your delay. A one-line rejection citing weather is an assertion, not a completed defence, so it is worth having the claim checked. ## Sources - https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32004R0261 - https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/ - https://curia.europa.eu/juris/liste.jsf?num=C-402/07 - https://curia.europa.eu/juris/liste.jsf?num=C-549/07 - https://curia.europa.eu/juris/liste.jsf?num=C-195/17 - https://curia.europa.eu/juris/liste.jsf?num=C-452/13 Read the full page with the claim check at https://flightcompensations.com/airlines/pegasus-airlines